THE WAFFLEMAN: Life On The IT Help Desk

Filed under: Columns,Subject Categories |

 

Yo! Here we go again with this actual dialogue of a former WordPerfect Customer Support employee:

OPERATOR: Ridge Hall, computer assistance may I help you? CALLER: I’m having trouble with WordPerfect. I was just typing along, and all of a sudden the words went away.

OPERATOR: Hmm. So what does your screen look like now? CALLER: Nothing. OPERATOR: Nothing? CALLER: It’s blank; it won’t accept anything when I type. OPERATOR: Does your monitor have a power indicator? CALLER: What’s a monitor? OPERATOR: It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on? CALLER: I don’t know.

OPERATOR: Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?? CALLER: Yes, I think so. OPERATOR: Great. Follow the cord to the plug, and tell me if it’s plugged into the wall. CALLER: Yes, it is.

OPERATOR: Did you notice that there were two cables plugged in, not just one? CALLER: No. OPERATOR: Well, there are. I need you to look back there again and find the other cable. CALLER: Okay, here it is. OPERATOR: Follow it for me, and tell me if it’s plugged securely into the back of your computer. CALLER: I can’t reach.

OPERATOR: OK. Well, can you see if it is? CALLER: No. OPERATOR: Even if you maybe put your knee on something and lean way over? CALLER: Well, it’s not because I don’t have the right angle — it’s because it’s dark.

OPERATOR: Dark? CALLER: Yes – the office light is off, and the only light I have is coming in from the window. OPERATOR: Well, turn on the office light then. CALLER: I can’t. OPERATOR: No? Why not? CALLER: Because there’s a power failure.

OPERATOR: A power failure? Aha. Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in? CALLER: Well, yes, I keep them in the closet. OPERATOR: Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from. CALLER: Really? Is it that bad? OPERATOR: Yes, I’m afraid it is. CALLER: Well, all right then, I suppose. What do I tell them?

OPERATOR: Tell them you’re too darn stupid to own a computer!

 

 

 

 

 

 

 

 

JOIN OUR NEWSPAPER
Join over 3.000 visitors who are receiving our newsletter and learn how to optimize your blog for search engines, find free traffic, and monetize your website.
We hate spam. Your email address will not be sold or shared with anyone else.
Share
www.pdf24.org    Send article as PDF   

Leave a Reply

Your email address will not be published. Required fields are marked *